Welcome to Jibob LLC! We want your shopping experience to be as pleasant as possible. If you are not satisfied with your purchase, we offer a clear refund policy to ensure a smooth return or exchange process. Below are the detailed refund terms.

  1. Return Policy
    1.1 Return Conditions
    You can request a return within 30 days of receiving the item.
    Returned items must be in their original condition, including unopened packaging and all accompanying labels and accessories.
    Special products such as food and toys may not be eligible for return for hygiene reasons; specific information will be available on the respective product pages.
    1.2 Exchange Conditions
    If you wish to exchange an item (e.g., size or color), please follow the same conditions as for returns. After processing your return, we will send you the required replacement item.
  2. Return Process
    2.1 Submit a Return Request
    Please contact our customer support team to request a return, providing your order number and relevant information. You can contact us through the following methods:
    Email: support@jibob.com
    Phone: 339-529-0196
    2.2 Receiving a Return Authorization Number (RMA)
    Once your application is approved, we will send you a Return Authorization Number (RMA) and a return address. Please ensure that this number is included in the package when returning the item.
    2.3 Shipping Returned Items
    Send the item back to the following address: 7104 S ESTRELLA AVE, LOS ANGELES, CA 90044
    Please ensure that you use a trackable shipping method to ensure that we can receive your return. Keep the shipping receipt for future reference.
  3. Refund Processing Time
    Refund Processing Time: After we receive the returned item and confirm that it meets the return conditions, the refund will be processed within 5-7 business days. The refund will be returned to the original payment method you used.
    Refund Method Explanation: Normally, the refund will be returned to your original payment method. Please note that the time it takes for funds to reach your account may depend on your bank’s processing speed.
  4. Contact Us
    If you have any questions during the refund process or need further assistance, please feel free to contact us. We’re here to help!

Thank you for choosing Jibob LLC! We are committed to providing you with a great shopping experience and high-quality pet supplies.